Refund Policy

We want every client to know exactly where they stand before paying. This policy explains when refunds apply and how to request one.

1. Trending campaigns

• Campaigns cancelled more than 48 hours before the scheduled window are eligible for a full refund.
• Campaigns cancelled within 48 hours of the scheduled window may be rescheduled once at no cost, subject to availability.
• Where a package guarantees Top 10 trending placement and that placement is not achieved, a full refund is issued within 7 business days.
• Refunds don't apply when the client changes the hashtag, keyword or timing during an active campaign.

2. Influencer packages

• Packages cancelled before any post has gone live are eligible for a full refund.
• If we deliver fewer posts, verified profiles or combined followers than your package states, we will either complete the shortfall at no cost or refund the undelivered portion — your choice.
• View and engagement numbers are expected ranges, not guarantees, and are not grounds for a refund on their own.

3. B2B data products

Datasets are digital goods and are non-refundable once delivered. If a dataset contains a significant share of invalid records, tell us within 7 days of delivery and we will replace those records.

4. Analytics & reporting

Custom dashboard work is billed by milestone. Milestones already delivered and approved are non-refundable; payments for milestones not yet started are refunded in full on cancellation.

5. How to request a refund

Email hello@unikorndigital.com with your invoice number and the reason for the request. We reply within 2 business days, and approved refunds are paid to the original payment method within 7 business days.